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Monday, March 30, 2020

Covid-19: Union Bank Launches Toll-Free Customer Service Line


Lagos, NIGERIA: As part of proactive efforts to ease banking worries during the ongoing
Coronavirus outbreak in Nigeria, foremost financial institution, Union Bank, has introduced a
24-hour toll-free Customer Service Line - 0800 700 7000.
The multi-lingual customer service line, which allows customers to call the Bank’s Contact
Centre at no cost, was launched on Monday, March 30th as part of the Bank’s efforts to
ensure it provides seamless banking services as the country responds to the coronavirus
outbreak. Speaking on the new service, Mrs. Lola Cardoso, Executive Director and Head of Retail and
Digital Banking for Union Bank said: “While we navigate the new realities brought on by this global pandemic, our goal as
a trusted partner to our customers is to ensure that they don’t have to worry about
banking during this time. A toll-free number will allow our customers call us free of
charge to resolve any banking issues they may have without worrying about cost.
We believe this kind of support is crucial for our customers during this difficult
period.”
Through Union Bank’s robust digital banking channels - UnionOnline, UnionMobile and the
USSD code *826#, customers can continue to enjoy uninterrupted banking services round
the clock, despite movement restrictions in certain Nigerian states owing to the COVID-19
outbreak.
The introduction of the new toll-free customer service line reaffirms Union Bank’s
commitment to the provision of simpler, smarter banking services to its teeming customers.
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Note to editors:
About Union Bank Plc.
Established in 1917 and listed on the Nigerian Stock Exchange in 1971, Union Bank of
Nigeria Plc. is a household name and one of Nigeria’s long-standing and most respected
financial institutions. The Bank is a trusted and recognizable brand, with an extensive
network of over 300 branches across Nigeria.

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