Segun Kasali - Lagos
Nigerians have expressed dissatisfaction over the inability to recover lost SIM or register a new SIM as Network Providers point accusing fingers at the network glitches from The National Identity Management Commission (NIMC).
Tribune Online gathered that the Commission must approve Subscribers' National Identification Number (NIN) before a successful new SIM registration or SIM Swap.
'NIMC Information Temporarily Unavailable for Subscribers' was seen on the Kits being used for the registration by these network providers.
Speaking to a Subscriber, Tolu Adekunle said the issue had been going on since last week and consequently cannot access his bank accounts to feed himself and family because his phone was stolen.
Tolu condemned and berated the current DG of the Commission for not being alive to her responsibility.
"I have been coming to this place since last week and the same is repeatedly mentioned that NIN network is down. My Phone was stolen and since then I cannot get my sim back. This is extremely bad.
"My Bank Accounts have been blocked as a result. But, I need my SIM to be able to operate it. I cannot feed myself and the family because I need to be able to have SIM ready to receive OTPs." She said.
Another Subscriber, Jumoke Adeleke said she has never experienced such an harrowing issue as this in his life, adding that she has remained incommunicado since his phone got stolen last week.
" It is high time the DG is called to order. If she cannot work, Let her go home and rest. What is the problem for. I cannot retrieve my SIM for the past one week because of network from NIMC." She said.
A Subscriber in the area of Lagos Island, Tochukwu Chigozie expressed surprise that the DG has experience in IT for over 18 years but could not fix such issue for Nigerians.
He called on President Bola Tinubu to put a round peg in a round hole as far as the Commission is concerned.
" The DG claimed having over 18 years experience in IT but could not fix a problem within her jurisdiction. This is strangulating I must confess.
"The President should her and put a capable hand in it. At the moment, my life is stagnant because I cannot get my line back due to network issues from NIMC." She said.
Meanwhile, Tribune Online reached out to all the contacts- 08157691214, 07002255646, 08157691071 and many others on their websites including the customer care email but none was reachable at the time of filing this report.
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